Philippines Bureau of Customs Chooses Digital Minds BPO as their Call Center Provider
Teams to Handle Customer Queries through a Streamlined and Enhanced Call Management System
PHILIPPINES - 18th May 2021 – Charvel Yap Rebagay, CEO of Digital Minds BPO is pleased to share that the Philippines Bureau of Customs has partnered with Digital Minds for all their call center and customer care services. This government agency operating under the Department of Finance supervises and controls all import and export cargo that are landed and/or stored in terminal warehouses, airports, piers, container yards, and freight stations. The BOC customer assistance and responsive services started in 2016 to handle requests, assistance, complaints, and information that comes through customer care portals, phone calls, emails, social media, and the official websites. Last year alone BOC received more than 19000 calls and it was a huge burden given the system’s lack of facilities such as call waiting, measurement of calls, and reviewing of call quality.
With an aim to streamline the entire process, BOC has decided to partner with Charvel Yap Rebagay’s Digital Minds BPO located in Naga City. The ultimate goal is to ensure transparency and efficiency during customer service management. “Through the partnership of Digital Minds BPO services and the BOC, a more seamless and customer-centric system shall be achieved which will further advance the goal of the BOC to be a customs organization that is truly among the world’s best”, says a spokesperson from BOC. Digital Minds BPO has been providing outsourced customer services solutions for over a decade now. This partnership with BOC aims at providing better customer experience and responsiveness.
Their contact center services with managed mobility solutions for both local and international B2B and B2C business owners have gained much attention in the world of BPO. “We are excited to be working with BOC, a government agency that is leading the way in the modernization of customer service to the Filipino people. I am proud to serve my countrymen and it is an honor to be able to help them in any way”, said Charvel Yap Rebagay, CEO and President of Digital Minds BPO. Thousands of small and medium businesses from around the world have partnered with Digital Minds for various services including back office support, data entry services, bookkeeping and accounting, and creative services.
The company has tremendous experience assembling and managing top-quality call center teams. They vet, hire and train the most talented professionals whether it is for customer support, technical assistance, outbound call center, surveys, reservations and orders, telemarketing, and so on. The company provides a wide range of cost-effective solutions for businesses who are looking at outsourcing their call center responsibilities. Charvel Yap Rebagay, the CEO believes that every relationship should be valued, and to honor that, they offer tailor-made services by building a team based on the requirement.
To learn more visit https://digitalmindsbpo.com/
About Digital Minds BPO Services
Digital Minds BPO Services was started in 2010 by Charvel Rebagay, a Philippines national. The company offers a comprehensive range of BPO services for B2B and B2C business owners including call center services, lead generation, and data entry services. Digital Minds helps their clients quickly and easily build teams in the Philippines.
Digital Minds BPO Services
Naga City 4400 Philippines
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